Strategy map of workplace resource management
| CORE BUSINESS STRATEGIC GOALS | | WORKPLACE RESOURCE SUPPORTIVE GOALS | ||
| BALANCE SCORE CARD PERSPECTIVE | SUCCESS FACTORS | SUCCESS FACTORS | PHYSICAL, SOCIAL, VIRTUAL | |
|---|---|---|---|---|
| Learning and development | Competence development | Development of organizational culture | Supporting networks Supporting change | |
| Customer | Strengthening the image and brand | Producing a high-end customer experience | Supporting the brand< Ensuring smooth service chain |
|
| Process and productivity | Managing resources | Managing collaborative and individual processes | Offering high quality work environments
Offering multifunctional platforms for working |
|
| Financial | Cutting costs | Smart investments | Cutting costs |
|
The strategy map of workplace resource management links workplace resource management with the competitive strategy of organization’s core business. It helps to find the critical actions to be taken within workplace resource management, in order to support the core business. It provides a pool of measures and methods that one can apply in workplace resource management and which was tested in ProWork project. It illustrates the cause-and-effect relationships between actions taken in workplace resource management and organizational performance
The strategy map for workplace resource management was developed based on findings from the ProWork- project’s case organizations. It is based on Kaplan & Norton’s Balanced Score Card where the "balance" in the balanced scorecard refers to the insight that to achieve a comprehensive view of an organization's performance, it needs to be seen from different perspectives.
